Online business tools for clients continue to evolve in reaction to what has been previously driven, largely, by the consumer market. Ask yourself, what would your clients be happy doing for themselves that represents a significant cost to your organization?
– Joe Marcallini, Vice President of Operations
Extranet defined
The quintessential extranet is summarized within the banking industry. What was once automated by teller machines is now automated online. Available balances, funds transfers, statement deliver, and even the purchase of foreign currency have all been centralized in web-based tools. These tools create a more efficient and convenient client experience.
Think about it. At one time no one would have ever pumped gas into their own car because it was simply not done. Now, consumers feel hassled if the only pump available is the full service pump.
Stay connected outside your company
Extranet is similar to
intranet, but instead it is accessible by those outside your company such as customers, partners, and suppliers. The most common extranet applications include:
- Account Review
- Account Information Review & Management
- Invoice Archive
- Invoice Status
- Client Announcements
- Common Task Automation
- Customer Service Interactivity
- Frequently Asked Questions
- Online Payment Options
- Process Automation
- Service Requests and Tracking
Your Extranet source
Consider what information or functionality a client would be better serviced by gaining access to on their own. As a result this will create efficiencies or lower costs within your organization. SteadyRain has focused our efforts on the open-sourced DotNetNuke within the extranet area.
DotNetNuke Open-Source Portal Installation & Configuration
- No Proprietary Licensing Fees
- Oftentimes Can Co-Exist with a Marketing Website or Intranet
- Permissions-Based Document and Image Storage
- Advanced Permissions-Based Security for Entire Sections, Pages, or Portions of a Page
- Module-Based Structure to Expand the Features of the Framework